Booking Appointments

​

To book an appointment, please use the 'Book Online' feature on our website. Alternatively, you may contact us directly by phone or text at (647)615-0223 or email us at info@rejuvenusclinic.ca.  A valid credit card is required at the time of booking to secure your appointment. 

​

*All new patients are required to pay a $50 non-refundable deposit to secure their appointment. This amount will be applied toward the cost of your future treatment or service at Rejuvenus Clinic (booked within 3 months of consult).

​

**Consultation deposits are valid for three months following the initial consultation date. To be eligible for this credit, the treatment or service must be rendered within this three-month period to be eligible for coverage. Claims submitted after this timeframe are considered a "stale-dated claim" aka expired and may be refused, unless there are extenuating circumstances. 

​​

Physician Appointments

 

Physicians and other healthcare providers practicing at our facility on an appointment only basis are independent contractors. All payments for treatments or services performed by these professionals are rendered directly to them. Any questions, concerns, or inquiries regarding these procedures must be addressed directly with the specific physician or healthcare professional. Rejuvenus Clinic holds no responsibility for procedures performed by independent contractors.

​

Therapists Appointments

  

All Rejuvenus Clinic therapists are Canadian Licensed Medical Aestheticians and Certified Laser Technicians. You can rest assured that you will receive the highest standard of care from our experienced and knowledgeable staff.

​​

Payment Information

​

We accept major credit cards (Visa, MasterCard, American Express), mobile wallets (Apple Pay, Google Pay),  cash, Interac e-Transfer, personal checks, and Rejuvenus Clinic Gift Cards. Financing options may be available; please ask our front desk for more information.

​

Contraindications

​

A contraindication is a condition or factor that may make a patient unsuitable for a specific treatment. There can be many contraindications to a treatment. To ensure your safety and suitability for treatment, you are required to complete a medical history form in our office prior to your treatment or session. If our review of your medical history indicates you are not a suitable candidate, we may require medical clearance from your family physician or recommend an alternative treatment plan. Please advise our medical practitioners and front desk of any known medical conditions at the time of scheduling to check for potential contraindications.

​

Preparing for Treatment

​

To ensure you know what to expect and how to prepare, please read the information provided on the pages of our website for the specific treatment(s) you have booked, this way you may get some idea of what to expect, and how to prepare. 

​

Gratuity

​

Industry standard for gratuity is typically 10%–20%, based on the quality of service received. Gratuities are not included in service prices, but they are greatly appreciated. Tip envelopes are available at the front desk.

​

Punctuality

​

When booking services at Rejuvenus Clinic, your appointment is scheduled with a healthcare professional, whose time is allocated exclusively for your scheduled treatment.  If you arrive more than 15 minutes late for your appointment, the doctor will not be able to see you and a $50.00 fee will apply. If you are less than 15 minutes late for a scheduled appointment, we offer two options:

• Shortened Treatment: You may proceed with the remaining time in your scheduled slot.

• Reschedule: You may opt to reschedule your appointment for a more convenient time; however, please note that a rescheduling fee will apply.​

​

Cancellation Policy

​

We understand that circumstances may arise requiring you to cancel an appointment with us. As a courtesy to our patients and staff, we require at least 48 hours' notice for all cancellations. Failure to provide sufficient notice will result in a rescheduling fee (starting at $50, depending on the treatment).

 

Packages and Expirations

• Inactivity: All packages and treatment sessions expire if inactive for over 6 months.

• Credits & Gift Cards: Unused credits or gift cards expire three months from the date of purchase/issuance.

• Freezing Packages: Please contact us if you need to freeze your package for medical reasons (e.g., pregnancy).

• Transferability: Packages and treatment sessions are non-transferable.

​

Refunds

​

• Treatments & Packages: Once purchased, performed, or bundled into a multi-session series, all medical aesthetic treatments or services are strictly non-refundable and non-transferable.

• Medical Skincare Products: Unopened retail items with an original receipt can sometimes be exchanged or refunded for store credit within 7 days. Opened or used skincare products are final sale due to hygiene and safety regulations. 

• Gift Cards: Gift certificates and e-gift cards hold no cash value, cannot be returned or exchanged for cash. All sales are final. 

 

Children

​

Children under the age of 12 are not permitted in the treatment rooms. Rejuvenus Clinic is not responsible for any children left unattended.

 

Belongings

​

If you happen to leave behind any belongs in our office, we will do our absolute best to try to recover any item for you as we have been lucky to do thus far. However, Rejuvenus Clinic cannot be held responsible for any lost or stolen personal belongings.

​