Doctor's Desk

POLICIES &
PROCEDURES

CLINIC INFO & POLICIES

Office Meeting

At Rejuvenus Clinic, we pride ourselves on offering the best in medical aesthetics and skin care treatments for our clients.  Please make yourself aware of our company policies and procedures described below. 

 

Our policies have been designed to ensure you enjoy a stress free, relaxing and professional experience with us. These policies are imperative to the function of our business and unfortunately exceptions cannot be considered.

 

Thank you.

Booking Appointments

Please contact us directly (647)615-0223 or info@rejuvenusclinic.ca to book all appointments.  A credit card is required at the time of booking to hold appointments. 

Physician Appointments

Physicians and other health care providers providing services in our facility on an appointment only basis are independent contractors and payment will be rendered directly to the physician/ health care professional. Any questions or concerns must be handled by the physician directly. Rejuvenus Clinic holds no responsibility for any procedures performed by the Physician or any other health care professionals. 

Therapists Appointments

All Rejuvenus Clinic therapists are Canadian Licensed Estheticians and Certified Laser Technicians.  You can rest assured that you will be getting the best care available by experienced and knowledgeable staff.

Payment Information

We accept credit cards (American Express, MasterCard, Visa), cash, personal checks, Rejuvenus Clinic Gift Cards and Medi-Spa Week Gift Cards. Financing options may also be available, please ask for more information. 

Contraindications

A contraindication is a condition or factor that can deem a patient not suitable for a particular treatment. There can be many contraindications to a treatment. In order to ensure you are a suitable candidate for treatment, you must complete our medical history form in our office. If in review of your medical history we find that you are not a suitable candidate, we may require that you obtain a medical clearance from your doctor or we may recommend another treatment route. You may also advise the front desk of any medical conditions at the time of scheduling to find out if you may not be a candidate. 

Preparing for Treatment

Please read all the information provided on the page of our website about the particular treatment(s) you would like to receive, this way you may get some idea of what to expect, and how to prepare. 

Gratuity

Industry standard for gratuity is typically 10% - 20% based on the quality of service received.  Tip envelopes are available at the front desk. Gratuities are not included in your service price, and are greatly appreciated. 

Punctuality

When booking services at Rejuvenus Clinic, your appointment is scheduled with a health care professional, whose time is allocated exclusively for your scheduled treatment.  If you are late for a scheduled appointment, our company policy offers you two options:

  • You  may opt to shorten your treatment.

  • You may prefer to reschedule your appointment at a more convenient time, however, a rescheduling fee will be incurred.

Cancellation Policy

We understand that occasionally you may have to cancel an appointment with us. As a courtesy to our clients and staff, it is company policy for all clients to give 24 hours notice of cancellation.  Failure to do so will result in a $50+ (based on treatment) rescheduling fee. 

 

Packages and Expirations

All packages and treatment sessions will expire if inactive for over 6 months. Any unused credit or gift cards will expire after one year from date of purchase/ issuance. Please contact us if you need to freeze your package for any medical reasons i.e. pregnancy. Packages/ treatments sessions are non transferable. 

 

Refunds

All medical aesthetic treatments/packages, medi-spa treatments, medical skin care products, and Gift cards are not refundable. All sales are final. 

 

Children

All children under the age of 12 are not permitted in the treatment rooms. We are not responsible for any unattended children. 

 

Belongings

If you happen to leave behind any belongs in our office, we will do our very best to try to recover those items for you as we have been lucky to do thus far. However, we can not be responsible for any lost items.

TERMS OF SERVICE

PRIVACY POLICY & DISCLAIMER 

Online Privacy

Online Privacy

The Rejuvenus Clinic is dedicated to maintaining high standards of confidentiality with respect to information entrusted to it, including that received via this Web Site. A visitor to this web site is not required to reveal any individually identifiable information, such as name, address, or telephone number. Nor is such information collected passively by electronic means.

The Rejuvenus Clinic server tracks general information about visitors such as their domain name and time of visit. This Web Site also collects and aggregates information regarding which pages are being accessed. This information, only in aggregate form, is used internally to serve visitors better by helping the clinic to manage their web site, diagnose any technical problems, and improve the Content. The Rejuvenus Clinic retains the right to use information that does not identify or permit the identification of an individual in any way that it determines appropriate.

Patient Privacy

At the Rejuvenus Clinic, the privacy of our patients is of the utmost importance and we take steps to protect your personal health information from unauthorized access, theft, loss, disclosure and modification. Personal information obtained is used to: provide exceptional medical treatment and care, to improve the quality of our healthcare services, receive payment for treatment (i.e. credit card number), educate and inform patients, comply with regulatory standards and fulfill other purposes required by law.

Patients have access to their own personal health care records and can update or withdraw consent for any of the uses listed above subject to legal exceptions. For more information about how the Rejuvenus Clinic protects the privacy of its patients contact us at info@rejuvenusclinic.ca

Patient Privacy
Disclaimer

Disclaimer

The intention of the Rejuvenus Clinic website and its physicians is not to solicit Non-Canadian residents. This web site is intended to provide valuable information as an overview and in no way is meant to replace a personal consultation with a healthcare provider. Treatments and procedures are chosen on a case by case basis and may be altered because of continued research and development.

Aesthetic medicine is both an art and a complicated science with volumes of information that in no way can be covered in its entirety on this website. As such, the Rejuvenus Clinic will not be held liable for any decisions or actions and their consequences made in relation to this web site.

SHIPPING & RETURN POLICY

Rejuvenus Shopping Bag

Free Shipping

 

  • For orders above $100.00 before tax

  • 20% off your first purchase online!

  • When you sign up for our newsletter

Shipping within Canada

  • Orders are shipped and delivered Monday through Friday.

  • Most orders are shipped within 48 hours of receipt.

  • Rejuvenus Clinic offers free shipping on orders of $100 or more before tax, otherwise a shipping rate of $25 will apply.

  • We ship via Canada Post using Expedited Service.

  • You can expect to receive your order within 3 to 5 business days depending on where you live in Canada.

International Shipping

We do not ship internationally.

Backorders and Multiple Shipments

Based on product availability, we may split your order into multiple shipments to make sure you receive your order as quickly as possible. In the event of such an occurrence you will not be charged any additional shipping fees.

Returns and Exchanges

For hygienic reasons, we do not accept returns on skin care and makeup products that have been unsealed, opened and/or used. Returns are accepted on unopened, unused merchandise in the original condition and packaging within 7 days of purchase. If you are not satisfied with your online purchase, please email us within 7 days of receiving it to let us know. 

*Rejuvenus Clinic shipping and retunr policy. Not happy with your purchase? Let us know! We will happily exchange and return items within 10 days from the date your order.

*Shipping and Handling fees are not refundable.

Reactions Contraindications

Allergic Reactions & Contraindications

If you experience an allergic reaction to any product we ask you to advise us within 48 hours. We will provide an exchange or refund for the individual product if an allergic reaction has been confirmed. Please note that a prescription note and/or photos may be required.

The information listed about the products on Rejuvenus Clinicis based on information provided by the individual product manufacturer. Any claims and suggestions on Rejuvenus Clinic are supplied as information only and are in no way meant to replace the advice of a healthcare provider.

Rejuvenus Clinic

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Rejuvenus Clinic does not own all imagenes featured on the website. All rights belong to its  rightful owner/owners. No copyright infringement intended. Some imagenes and graphics used on the website nelong to their respective owners and we do not claim any right over the. Copyright disclaimer under section 107 of the Copyright Act of 1976, allowance is made for "fair use" for the purposes such as education, comments and research. Fair use is permited by the copyright statue that might otherwise be infringing.